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How badai188 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and keep your wallet details secure.

Account data protectedDANA, OVO, GoPay wallet details securedNo third-party data sellingYou control your recordsIndonesia-region scope
badai188 How badai188 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove personal data we hold about you, our support team handles privacy requests directly. You can reach us through live chat in the lobby, by email, or through the account help section — whichever is quickest for you. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt when your request arrives.

Live Chat Open the lobby and tap the chat icon to start a privacy request conversation with our account support team directly inside the platform.
Email Support Send your data access or deletion request by email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — for faster matching.
Account Help Section Log in, go to your account settings, and use the Help section to submit a written privacy query. We log all submissions and follow up on each one.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply SSL encryption across all account pages and payment flows, so your DANA, OVO, or GoPay transaction data travels over a protected connection every time. Account passwords are stored in hashed form — we do not hold your password in plain text, and our support team cannot retrieve it for you, only reset it via the verified OTP flow tied to your registered contact. We retain account data for as long as your account is active and for the period required under applicable regulations; once the retention window closes, data is deleted or anonymised.

SSL Encryption

Every payment page and account screen runs under SSL, protecting the data your DANA, OVO, or GoPay wallet sends to our servers during each transaction.

Password Security

Passwords are stored as hashed values only. Account recovery goes through an OTP sent to your registered contact — no plain-text credential is ever stored or shared.

Data Retention Policy

We keep your data only as long as your account is active or as long as applicable regulations require. After that window, records are deleted or made anonymous.

Your Access Rights

You can request a copy of the data we hold about you, ask for corrections, or ask for deletion. We handle each request individually through our account support channel.

Frequently Asked Questions About This Policy

These are the questions we hear most often from account holders about how their data is handled. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, contact details, and the e-wallet identifiers linked to your DANA, OVO, or GoPay account. We collect only what is needed to operate your account and process payments.

We share wallet reference data only with payment processors directly involved in clearing your transaction. Those processors are contractually restricted to using that data for payment purposes only.

Contact us via live chat or email, include your registered account name and wallet type, and we will compile and send your data record. We confirm receipt of every request we receive.

Yes. Submit a deletion request through the account help section or by email. Deletion is processed subject to any legal retention periods that apply in your eligible region under local law.

Cookies support session management and security checks. You can adjust or block cookies through your browser settings at any time; some account features may behave differently if cookies are disabled.

We retain data while your account is active and for the period required by applicable regulations. Once that window passes, data is deleted or anonymised in line with our retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.